SOUTHSIDE SURGERY

Conan Doyle Medical Centre,

4 Nether Liberton Lane,

Edinburgh. EH16 5TY


Tel: 0131 667 2240

       0131 667 2836

Fax: 0131 662 1633

DATA PROTECTION


For the purpose of your present and future treatment, your personal and care details will he documented and used to your benefit. These details may he on paper (your medical records) or on computer. At all times great care is taken to ensure that high standards of confidentiality are maintained in respect of records held.


There may at times he other healthcare professionals looking at your records for the purpose of improving care, or for reasons of audit, planning or research. At all times confidentiality is maintained. If however, you have any objections to this, please contact the Practice Manager.


The Data Protection Act 1998 gives you the right of access to your information held in both electronic or on paper records. If you wish to see your medical records, please make your request in writing to the Practice Manager.


PATIENTS’ RIGHT AND RESPONSIBILITIES

YOUR RIGHTS

Everyone has certain rights when using NHS services. You have the right to:

receive treatment from a general practitioner* receive information on health services have your treatment explained to you

refuse to be treated in front of students or to be involved in medical trials

have a relative or friend with you have access to an interpreter or signer confidentiality at all times have access to emergency medical care complain without discrimination

have access to contraceptive and maternity services

receive treatment regardless of your race, gender. age, social class, religion, sexual orientation, appearance, disability or medical condition.



YOUR RESPONSIBILITIES

You can help yourself and health care staff by doing the following:

be on time for your appointments tell the surgery or clinic if you cannot keep an appointment tell your GP, or hospital you are attending, if you move home or change your telephone number use emergency services responsibly treat healthcare staff politely pass on your comments to healthcare staff take care with medicines, do not use medicines, which are out of date - your Pharmacist can safely dispose of these for you.



GP services


You have the right to be registered with a GP. Ask your preferred surgery if you can be registered on their list.


To change GP, ask to be registered at the surgery you want to join. Your health records will be transferred to your new GP. You do not need to tell your current GP, but it is helpful if you do.


A GP can remove you from the practice list at any time and does not have to give a reason. This is rare and usually only happens if a patient has been abusive or violent, or if you have moved outside the practice area. Your GP may also remove you from the practice list if you often miss appointments. They will warn you before they do this.


We have a zero tolerance policy towards aggression at the practice. Whilst we understand the fact that a visit to the doctors may be upsetting and stressful we will not tolerate any verbal or physical aggression to any member of the practice team. Any such behaviour will result in the person being removed from the practice list without futher warning.



You can get a list of GPs in your area from:

NHS Lothian

PrimaryCare Organisation

2nd floor

Waverley Gate

2-4 Waterloo Place

EDINBURGH

Tel: 537 8423